Refund Policy

Last updated: January 1, 2025

1. Overview

At Rovn ("Company"), we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for refunds on our subscription services.

2. Subscription Refunds

2.1 Money-Back Guarantee

We offer a 14-day money-back guarantee for all new Pro subscriptions. If you are not satisfied with the service within the first 14 days of your initial purchase, you may request a full refund.

2.2 How to Request a Refund

To request a refund, please:

Email us at support@rovn.io
Include your account email address
Submit your request within 14 days of purchase

2.3 Refund Processing

Refunds are typically processed within 5-10 business days. The refund will be credited to the original payment method used for the purchase.

3. Cancellation

You may cancel your subscription at any time through your account settings or by contacting us. Upon cancellation:

Your subscription will remain active until the end of the current billing period
You will not be charged for the next billing cycle
No partial refunds are provided for unused time after the 14-day guarantee period

4. Exceptions

Refunds may not be available in the following cases:

Requests made after the 14-day guarantee period
Violation of our Terms of Service
Abuse of the refund policy (e.g., repeated refund requests)

5. Annual Subscriptions

For annual subscriptions, the 14-day money-back guarantee applies from the date of purchase. After this period, you may cancel your subscription, but no refund will be provided for the remaining months.

6. Contact Us

If you have any questions about our Refund Policy, please contact us:

Email: support@rovn.io